![]() ![]() On the user side, 99% of employees declared they were using e-mail professionally, against 80% for fixed-line telephony and 76% for mobile phone use (Dimension Data, 2007).īecause of the specific nature of e-businesses, as early adopters of ICTs as the underlying infrastructure and tools supporting their business models, the trend towards a heavier usage of computer-mediated communications (CMC) and in particular e-mail is particularly visible in the e-commerce and on-line industry. There is little doubt that electronic communications, and in particular e-mail, have introduced a paradigm shift in management, organizational and working methods, as well as in business performance, as they have in the economy in general. While ICTs have dramatically improved business-to-business (B2B) or business-to-consumers (B2C) communications, they have also significantly impacted our day-to-day personal and professional lives. ![]() In particular, many organizations and their employees seem to have been overwhelmed by a number of issues arising from the usage of electronic communications in the professional environment. The adoption of technologies is not morally neutral, and the emergence of the new electronic communication systems has come along with, or has favored, new attitudes and behaviors, giving rise to new ethical concerns. Previous research on ethical issues in e-business mainly addresses the relation of e-businesses to their external environment. Issues such as data mining and profiling, customer and business-critical information protection and privacy, intellectual property rights in a digital economy, or advertizing and spamming, to name but a few, are well covered in the existing literature (Danna & Gandy, 2002 Davenport & Harris 2007 Palmer, 2005 Roman, 2007 Stead & Gilbert, 2001). ![]() However, most of the issues explored relate to B2B or B2C relations, or to e-businesses within their strategic, regulatory and legal environments. ![]()
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